• Talk to Your Sales Rep – Let your sales representative know you’d like to create an account
• Check Your Text Messages – You’ll receive a text message with an invitation link
• Download the Flanagan App – Tap the link in the text, and it will guide you to download the app
• Log In – Open the app and enter your phone number. You’ll receive a text message with a code
• Enter the Code – Type in the code from the text, and you're all set

Can I Make an Account with an Email Instead of Phone Number?

Yes! Your sales representative can set up your account using your email instead of your phone number. The sign-up process will be the same, but instead of receiving a sign-in code via text, it will be sent to your email. Simply check your email for the code, enter it in the app, and you're good to go!

Can I use this on my Computer/Tablet? Is it Only Available for Phones?

You can use the Flanagan app on your phone, computer, laptop, or tablet. Here's how to log in on a computer/laptop:

• Click the following link: Flanagan Foodservice
• Log into your account
• To easily access this in the future, click the star icon in the top right corner of your browser to add this page to your bookmarks bar

Is the App Available Offline?

Yes, it’s available to still use! You can update your Order Guide and prepare orders while offline. Any offline orders submitted are queued and will appear on your main dashboard, ready to be submitted once your connection is restored.

Is the Flanagan App only Available for Independent Customers?

Flanagan has been building out it’s app for both street and multi-unit customers so that it makes ordering easier for all.

You have two ways to delete items from your Order Guide:

• Remove Individually: Click on the item listing and tap the green star next to the case and pricing details. Once the star turns grey, the item is removed
• Bulk Remove: Open your Order Guide, click the pen edit icon near the search bar, check off the items, and click the red "Remove" button and then tap "Done"

How Do I Add Products to my Order Guide?

Adding products to your order guide is easy! All you need to do is click on the item listing and tap the star next to the case and pricing info. Once this star is green it’s been added to your desired order guide.

How Do I Organize my Order Guide?

One of the best features of the Flanagan app is the ability to create multiple Order Guides to keep your purchasing organized. You can set up guides for different areas of your business—like Bar, Kitchen, or Cleaning—making it easier to manage inventory. Plus, employees responsible for each area can place orders as needed, streamlining your workflow!

The pack size and weight per case can be found in the item description.

How Do I Know if an Item is Low in Inventory or Out of Stock?

If an item is low in inventory, the app will notify you when you view your shopping cart. A message will appear under the item, alerting you that it’s low or out of stock and giving you the option to choose a substitute if needed.

If you place your order past the cut-off time shown in the app, your order will move to the next delivery day.

Will I see my Expected Delivery Date?

Yes! The app displays your delivery date and the order cutoff time to help ensure your order arrives on schedule. When you click on the delivery date, the calendar will show your assigned delivery days, so you can easily select a valid date and plan ahead. Once you select a date, the app will automatically adjust the cutoff time and date.

Will I Receive Delivery Updates?

On the day of delivery, you can track your order delivery status in the "Orders" tab of the app. The invoice will display updates and have an active green line moving around the box with an ETA within a 2-hour window.

The chat feature lets you communicate with your sales rep all in one place—no need to juggle texts and emails! Use it to ask questions, address concerns, get advice, or even send photos. When you send a message, your sales rep and employees will receive a notification. Keep in mind that any Flanagan management admins on the app can also view these messages

Can I Send Photos Over Chat?

Yes, the chat feature allows you to send photos.

Can Multi-Unit Customers Use the Chat Feature?

At this time, the chat feature is only available for independent street customers.

What are the Response Times for the Chat Feature?

Our customers are our top priority, and our sales reps work hard to respond as quickly as possible. While they aim to reply within 24 hours, they’ll prioritize urgent matters and get back to you as soon as they can. Thank you for your understanding and support!