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Blog - Flanagan Foodservice

Appetizing picture of burger and fries

Menu change can be daunting.

 

But using LTOs (limited time offers) can provide a culinary playground for adding innovation without the commitment. Successfully executing an LTO offers a potential sales lift of as much as 20%, and can bring back old customers while enticing new ones.

 

LTOs are an opportunity to offer your customers a new experience while giving your operation a great testing ground and increasing your marketing opportunities.

 

So, how do you make LTOs work for you?

Start with Purpose

First ask yourself why you are you adding an LTO. If you don’t know what you want from it—new customers, increased check size, acceptance of bolder flavours on the full menu—how will you know it was successful?

 

Shalit Foods Business Development Chef Kira Smith reminds us that to be successful, “You really have to do LTOs mindfully.” The seasoned chef, who works directly with operators to integrate new and engaging ingredients and menu items, understands the formula to win big.

 

Smith remembers a Mini Cheesecake Dessert Parfait a casual chain in Western Canada used as an LTO that was so tasty it moved from temporary to the permanent menu. Why did it work? “It fit with consumer interest, was easy to execute, was within their back-of-house capabilities…and was profitable,” she notes.

 

“There’s no point in doing an LTO if you can’t do it well,” Smith stresses. “And it must be profitable. Because what if it is successful? If it can't be done profitably don't add it.”

 

Plan and Execute

“For an LTO to be successful, an operation must plan in advance,” notes Kyla Touri, corporate chef, Canada, for Unilever Food Solutions. “Operators must also be attuned to trending menu items, product/ingredient availability, and, most importantly, maintaining their brand image.”

 

Push at the boundaries acceptable to your customers’ preferences by experimenting with bold flavours or new cuisines. Change doesn’t have to be crazy. Start smaller and work up to bigger flavour experiences. 

 

There is more than just the food to consider. LTOs also offer important marketing possibilities. Think of them as conversation starters: at the table or counter, online, via social media, and business to business. Plus they’re an opportunity to increase engagement with your customers and employees. Ensure the message about your LTO is clear and consistent across all your communication channels. 

 

Expect to increase the pantry list, add to the skillset and push the kitchen’s ability to execute the LTO. Your entire team needs in on the plan to ensure consistency without compromising the existing full menu.

 

Get the Timing Right

The frequency with which you implement LTOs will depend on your operation. However, at a minimum, Tuori suggests, “Every season. This timing gives an opportunity to plan properly and execute.”

 

Customers are programmed to search for change seasonally. So a seasonal LTO naturally allows for use of local and seasonal ingredients that might be too expensive to use on a full menu.

 

LTOs need a defined end date. “There is power in scarcity,” says Kira Smith. Use your customers’ fear of missing out to your advantage and time your LTO. It doesn't mean you can't make it a permanent addition – adding an LTO to the full menu gives you yet another conversation starter.

 

Talk and Listen, Measure Results

As you wipe your brow and flop in a dining chair on the final day of your wildly successful LTO, remember you aren’t finished yet. Due diligence is necessary. Was all the extra work worth it?

 

Talk with your customers and your front and back of house employees. They will have something to say. Listen and learn from their observations. “If you are communicating about your LTO, which you should be, you have to follow up,” Smith advises. Listen to the praise (and criticism) and respond.

 

Consider using a social media survey to ask your customers for their feedback. Offering a gift card to your restaurant will sweeten the incentive for them to volunteer useful comments – and come back for another meal.

 

Finally, return to the original purpose of your LTO. Did it meet your criteria? If not, what didn’t work? How would you do it differently next time? If you did meet your goals, pat yourself on the back and then start planning the next one. And if you won BIG going off menu, you might need to change your old menu after all. Now are you ready for the playground?

 

A seasonal LTO naturally allows for use of local and seasonal ingredients that might be too expensive to use on a full menu.

 

Top tips to roll out a successful LTO

  • Give your LTO ample planning time as you may need to source new ingredients, plan for menu changes, and pay for advertising.
  • Consider using customer comment cards, then focus on providing something new that people want.
  • Utilize social media and your restaurant’s email marketing as a tool to promote your limited time offer.
  • Keep it simple. LTOs don’t need to be complicated; the easier they are to describe, promote and sell, the better.

 

Article by Cherie Thompson

 

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Flanagan Foodservice Blog Frozen Produce

By Alasko Foods

 

When it comes to nutrition, fruits and vegetables have always been the go-to in terms of healthy eating. Tried and true, their combination of practicality, taste, and nutritional benefit are second to none. However, frozen rather than fresh produce has several unique benefits which make them a clear choice for the resourceful restaurant operator.

 

Here are five reasons why:

 

1) Always in season

Frozen fruit is actually richer in nutrients on average than their fresh counterparts, according to a study by the University of California-Davis.¹ This is because of its enhanced preservation through a unique freezing method. Companies like Alasko, which utilize IQF (individual quick freezing) technology, do so because it locks in freshness, flavour, colour, and taste.

 

Individual quick freezing takes single pieces of food and, as the name suggests, freezes them individually at extremely low temperatures. This prevents the formation of large ice crystals that conventional freezing would cause, and preserves the high-quality state that the food is currently in.

 

IQF fruits and vegetables are always in season, simply because that’s the state at which they are frozen in.

 

2) Always available

Thanks to worldwide sourcing—which market leaders such as Alasko benefit from due to their extensive global supply network—it is feasible to obtain the best possible product from whichever region it happens to be currently in-season. Using IQF technology, the produce that ends up in your recipe and menu items is as fresh as it was when picked.

 

3) Convenience

Frozen produce has a lot more potential to it than meets the eye.

 

Rather than having to peel, chop, and prepare a fresh fruit or vegetable, IQF produce is frozen in a state that is ready to use. Simply toss fruits in a blender to make a smoothie, chop them up and make a salsa, or incorporate them into a smoothie bowl. Easily mix vegetables into a stir fry or casserole, or into a dip.

 

The possibilities are extensive!

 

4) Extended life

The disadvantage of fresh produce is that it needs to be consumed in a certain window of time before it starts to become overripe. This can put a lot of pressure for you to make use of it as quickly as possible. (Granted, frozen produce still has this window as well, but it is far lengthier—typically 24 months, as opposed to a week or so.²)

 

Simply take out the portion you need, and put the rest away where it will remain frozen and unspoiled.

 

5) Cost efficient

Using frozen fruits and vegetables minimizes your expenses in the areas of labour and food waste. Frozen produce is already cut, washed, and ready to toss in a recipe, and unused quantities can be put right back into the freezer. Even better, frozen produce can be less costly than their fresh counterparts.³

 

When it comes to the ingredients to put in your recipes, you are constantly faced with choice. Frozen fruits and vegetables have several benefits that are often overlooked in comparison to the alternatives. Whether it’s the heightened nutrition, convenience, or cheaper cost: frozen fruits and vegetables are definitely worth it.

 

For delicious IQF products to use in your next recipe, contact your Flanagan Foodservice sales representative or call our Customer Relations team at 1-855-FLANAGAN.

 

About Alasko

Alasko Foods is a leader in global sourcing of conventional and organic frozen fruits and vegetables, with a reputation for providing superior, world class service to customers across Canada, the US, Europe, Asia and the Middle East. Committed to delivering the safest and highest quality products, without compromise, Alasko Foods will source, process, pack, label, brand and distribute the best fresh-frozen fruits and vegetables the world has to offer. Learn more at alasko.com.

 

References:

[1] Journal of the Science of Food and Agriculture c 87:930–944

[2] U.S. Food & Drug Administration, 2015; Foodsafety.gov

[3] United Stated Department of Agriculture, Economic Research Service, 2016

 

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Close up butternut squash soup

 

Working with soup bases can save you time, labour and money. Two experts share their chef tips and soup-er recipes. 

 

A good soup base can be an immeasurable asset to the foodservice kitchen. It adds depth of flavour to dishes, can be built upon to create signature recipes and eliminates the cost of raw ingredients required to make a consistently flavourful stock.

 

There are many advantages to using a soup base as the platform for soup innovation:

 

1. Time- and labour-saving

Making the switch from scratch recipes to “speed scratch” recipes, including those using and building on a good soup base can mean significant time and labour savings for operators. “Scratch made stocks, and sauces derived from these stocks, can take hours of skilled labour,” says Kyla Tuori, corporate chef at Unilever Food Solutions.

 

“The cost of raw ingredients used to make a consistent flavourful stock can be a hassle, as well as the storage needed for these raw ingredients.”

 

2. Cost-saving

On the rising cost of labour across North America, Gerald Drummond, executive chef, North American Foodservice, Campbell Soup Company, says, “As minimums continue to increase, chefs and operators need to be creative in driving down costs while continuing to give customers creativity. It’s always a delicate balancing act.

 

3. Inventory-saving

“Having a good-tasting and well-balanced base helps the operator have greater variety on the menu while not increasing their inventory,” Chef Gerald continues. “It allows for the ability to offer multiple menu items while using the same product, as well as being able to stay relevant when it comes to food trends.”

 

4. Creative

What makes a good soup base? Beyond lending great flavour and aroma to dishes, Chef Kyla says, “a good commercial base is a concentrated product meant to be diluted to mimic a scratch-made stock (yet is also) so much more, and can be used for seasoning, marinating, and enhancing other scratch-made recipes.”

 

When it comes to which base(s) to choose, knowing what you want to achieve will help dictate what is important to look for. “Not all soup bases are created equal, or alike,” she continues. “With the variety of formats, ingredient decks, and (nutritional or special diet) claims, there is a base for every application and operator.”

 

5. Versatile

Beyond soup, many soup bases can be used in a variety of applications. Chef Gerald suggests turning a cream soup base into sauce for flatbread or pizza, Alfredo sauce for pasta or as a rich and flavourful base for chicken pot pie. “Powder bases can be used in their raw form for seasoning dishes,” says Chef Kyla. “Since these bases are often ‘salt first’ in the ingredient decks, they can add a lot of flavour where it may otherwise be lacking.

 

“Paste bases, due to their consistency and ‘ingredient/meat first’ ingredient decks, are great for rubs and marinades,” she adds. “They will adhere easily to the item that you are marinating and infuse it with flavours. Liquid concentrated bases can be used for seasoning dishes, marinating, glazing, and as a finishing enhancer. They are the most versatile of bases due to their consistency and flavour complexity.”

 

It's time to soup up your creativity in the kitchen, as well as your profit margin, with the addition of soup bases.

 

A simple way to make soups feel fresh

Garnishing is a simple way to make soups feel fresher, more premium and more delicious. Patrons perceive garnished soups as higher value, so you can charge up to 25% more!

 

Step up your presentation with these garnishing ideas using Campbell’s Signature Soups:

 

Beef Pot Roast

Add texture with sautéed garlic chips, crouton lardons, creamy aioli or horseradish. Sprinkle with minced thyme and marjoram for extra flavour.

 

Broccoli Cheddar

Go for the green with broccoli florets, green onions or chives. Add indulgence with sharp Cheddar cheese crisps.

 

Buffalo Style Chicken with Blue Cheese

Top with sour cream and minced chives. Or make it hearty with sliced chicken tenders, hot sauce and blue cheese crumble.

 

Chicken Corn Chowder with Sweet Peppers

Amp up the colour contrast with diced red pepper, fresh corn kernels or chopped chives.

 

Chicken Tortilla

Up the authenticity with tortilla strips, sour cream, queso fresco or avocado.

 

Classic Chicken Noodle

Garnish with chopped parsley or a parsley sprig for a pop of flavour and colour. Add rotisserie pulled chicken or fried noodles for culinary flair.

 

Harvest Butternut Squash

Amp up the flavour with toasted pumpkin seeds, butternut squash frites and a dollop of crème fraîche.

 

Hearty Beef Chili with Beans

Balance the spice with sour cream or shredded Cheddar. Brighten the bowl with scallions, green onions or chives.

 

Loaded Baked Potato

Re-load with Cheddar, sour cream, bacon, green onions, chives or waffled fries.

 

Sautéed Mushroom and Onion Bisque

Add key ingredients like sautéed mushrooms, fried or diced onions or leeks.

 

Southwestern Vegetarian Chili

Top with fresh avocado and tortilla strips, sour cream and minced cilantro for authentic flavour.

 

Tomato Bisque with Basil

Add indulgence with sour cream, tomato concasse or fresh basil.

 

Vegan Vegetable

Add freshness with julienned carrots, diced smoked or sautéed tomatoes, and roasted red peppers in balsamic syrup.

 

By Alison Kent

 

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Hand holding phone and taking picture of their food

As long as you post on social media, whether it be Twitter, Instagram or Facebook or a combination of any channels then you’re good, right?

 

Not necessarily! Posting is a great start, but engaging your followers is how you create strong brand awareness, encourage repeat visits from loyal customers, and attract new guests to your establishment.

 

What is social media engagement anyway?

It’s not about interacting with every single customer. It is about building relationships with your customers over time, much like we do offline.

 

Social media is where people connect, relate and learn from each other and businesses alike.

 

How can you increase your social media engagement and promote?

There are hundreds of ways to grow your business using your social channels; we're sharing ten that you can implement today.

 

1. Post frequently, when your followers are most active

Check the analytics of each of your social accounts (a helpful explanation by Twitter on how to check your analytics) to learn when your followers are most active, their basic demographics and more. You can do this for the major social platforms. 

 

You'll discover valuable data that can help shape your posts to your target audience in terms of content, timing, and type of post (video, photo, etc.).

 

Social media is like a plant, you have to keep "watering" it (with content) to grow your audience and increase engagement. The more accurately you can do this, the better it'll be for business.

 

Sweet & Sticky Inc. posted this soup suggestion at 3:34 PM, right around the time their followers are wondering what to make for dinner. 

 

Posting a delicious entrée photo at a similar time will help convince your followers to skip making dinner altogether and go out to eat at your restaurant instead.

 

Example of a social media post showcasing a bowl of soup

 

2. Invite followers to join the conversation

One of of the best ways to drive engagement is to ask your following a question.

Conversion shouldn't always be the goal of your social channels. Engagement in itself is just as important; your followers are a community, and people enjoy sharing stories and offer thoughts and opinions.

 

Here are a few things you can do to get the conversation started:

 

Pose a question alongside a photo, or just as a post on its own

  • "Local or organic? Why?"
  • "We're serving up our homemade macaroni and cheese this chilly Friday afternoon. What is your favourite winter comfort food?"
  • "It's the first day of summer! How are you celebrating today?"

Ask for photo shares ("Asparagus season is here! Show us how you’re cooking Ontario asparagus at your house.")


Use Twitter Polls to collect some insight, or use it just for fun

  • "Which of these two menu items would you prefer to see as part of our Canada Day special?"
  • "Help us settle this debate once and for all: is a hot dog considered a sandwich?"

Sapsucker asked their Instagram followers how they're celebrating the long weekend as the caption to a beautiful photo of their Sapsucker Lemonade (with a recipe, too!):

 

Social media post sample with refreshing lemonade

 

3. Show appreciation

Social media is a two-way interaction, not just a one-sided conversation. 

 

If you're looking to increase foot traffic to your restaurant and strengthen (or maintain) the relationship you have with your customers, showing your customer appreciation on social media is a effective way to reach a wider audience above and beyond the four walls of your operation.

 

Here are a few ways to let your customers know that you're grateful for their business:

  • Reply to a customer who posts a photo of your product - Use “@” to reach more of their followers
  • Give a shout out to customers celebrating an event at your restaurant (with their permission, of course). Maybe you have a group celebrating a milestone birthday or a company holiday party; ask for a group photo and share the celebration; they'll be likely to share it on their own pages
  • Please and thank you go a long way; if a customer expresses how much they enjoyed a meal, say thanks!
  • Offer an exclusive deal to followers of a certain social network

Vancouver Island Salt Co. gave their Twitter followers the chance to win a branded hat and their smoked sea salt product by asking them to post a specific photo on Father's Day:

Social media example by Vancouver Island Salt with a picture of a hat (free giveaway)


Bay Meats Butcher Shop offered this exclusive deal to followers of their Facebook page:

Example of a social media post offering a limited time deal

 

4. Stay connected, stay current

Whether it’s around the globe, an industry event, or holiday, people love to get in the spirit and be involved.

 

At the Restaurants Canada show in February, Henry's Tempeh shared a post with photos of their booth and the products they had sampled (which we tried—delicious!). They tagged Restaurants Canada and let followers know to stop by if they happened to be walking the show.

 

 

5. Acknowledge mentions, questions, and yes, complaints

Whether you have a few thousand followers or a few hundred, each follower likes to feel as though they have a voice and can contribute in some way.

 

If one of your customers has taken the time to express a thought, good or bad, reply with a personalized message. It lets your customers know you care.

 

Acknowledge any complaints as soon as possible with an apology and offer to sort out the issue offline ("Message us your contact information and we'll be in touch with a solution to resolve this issue.")

 

When we promoted 1847 Stone Milling products on Twitter as a supplier of the Flanagan Market, they responded to the post with their thanks:

 

Social media example of saying thank you to someone who mentions you in their post

 

6. Promote your partners

Some ideas about giving your partners some recognition:

  • Post about a great time you had hosting an event together
  • Share with your customers how your partners have influenced or impacted your business
  • Thank them for their contributions

Here's an example of Rootham Gourmet Preserves sending thanks to their partner Barrie's Asparagus on Facebook, while also promoting their seasonal Asparagus Smokey Antipasto and Honey Garlic BBQ products:

 

 

Social media example post where one business helps promote a partners business

 

7. Use hashtags to connect

Hashtags are used to index a specific topic on Twitter, Instagram, and Facebook. Clicking a hashtag brings up a collection of all posts with that hashtag. You can now even follow hashtags within an Instagram account.

 

Try the following:

  • Create your own signature, branded hashtag
  • Use existing hashtags that relate to your business on whichever social platform you're using (#OntarioFood #OntarioProduce #TorontoFood)

Top Shelf Collection's use of hashtags during Game 6 of the 2018 Stanley Cup Playoffs put them right in the centre of the conversation, reaching not only their followers but a like-minded community of hot-sauce-loving hockey fans:

 

Example of social media post using hashtags to connect with audience

 

 

8. Post the good things happening in your community

Raise awareness about causes your restaurant is passionate about (it's also great to see the faces and personalities behind the scenes of your establishment!)

 

Share photos of your staff participating in events. It connects you to your customers and is a way to promote your brand's reputation as giving and a contributor to the community.

 

We proudly shared our experience volunteering for Habitat for Humanity in 2018 and 2017 on our social channels (you can find that blog post here):


Example of a social media post where business uses social media to promote community involvement

 

 

9. Ask for feedback

Test a new product idea and ask what your followers think. If you can't decide on something, let your followers choose!

 

Pose the question using Twitter Polls, ask followers to answer in Instagram comments on a post, or in the comments of a Facebook post.

 

10. Host a "Chat with [Your Business Name Here]" session

This is an exciting method of generating engagement, especially on Twitter. Post and tell followers that for 15 minutes, they can ask you anything and you will reply.

 

Why?

It helps people connect with you on a more personal level and encourages a high level of engagement from your followers. It's fun to participate in real-time.

Try hosting a live video on Instagram and engage with your followers who are "tuned in."

 

If you have suggestions about growing your business using social media, we'd love to get your feedback—share your thoughts in the comments below.

 

This blog post was originally created and published by Local Line. Vendors listed in this post can all be found on the Flanagan Market, though their delivery cities may vary; not all suppliers on Flanagan Market deliver Ontario-wide. If you have any questions, contact flanaganmarket@flanagan.ca.

 

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Flanagan Foodservice team at 40th anniversary celebration

The Flanagan story dates back to 1977 when Joe and Dee Flanagan opened Bob’s Surplus Food Outlet in Waterloo, Ontario. The retail store operated out of 5,200 square feet of space with three employees and 500 products.

 

The enterprise quickly evolved into Bob’s Wholesale where dry grocery products were distributed to bakeries and donut shops in the Kitchener-Waterloo area with all deliveries being shipped in the Flanagan family station wagon. Joe Flanagan recognized a need for a full service distribution and set out to expand geographical coverage and diversify the product line. He renamed the company J. and D. Flanagan Sales and Distribution Ltd., and over the next ten years the company dealt with rapid expansion including new vehicles, a new building in Kitchener (1983), and a new branch in Owen Sound. In 1989, the Kitchener branch was moved again to accommodate the growing demand.

 

The '80s also saw the introduction of Joe’s sons to the family business. Dan, Rick, Jeff and Murray started working at the company in various positions. The company was renamed Flanagan Foodservice Inc. and again, continued to grow. By this time the company viewed the ability to adapt to serve its customer needs as a skill that has been well-developed over the years.

 

Although many businesses were suffering from a recession in the '90s, the company showed no signs of slowing down. Joe Flanagan told employees that the company “wasn’t taking part in the recession.” A true visionary, he led the company through another decade of growth. Expansions to the Kitchener facility were needed and the Sudbury branch was opened. Fresh seafood, dairy, and new marketing initiatives were introduced that helped propel the company forward.

 

With a strong succession plan in place, Joe appointed his eldest son, Dan, as President in 1998. A gradual hand off of the management responsibilities and consensus among the brothers as to the direction of the business allowed for a seamless transition to the second generation.

 

With the passing of Joe Flanagan in 2000, the company was led by Dan, Rick, Jeff and Murray. Each brother was actively involved in the day-to-day management of the company, maintaining the integrity and service that Flanagan Foodservice was built on.  Under their leadership, the next 13 years were another period of growth and advancement for the Flanagan brand.

 

The company acquired Roseland Produce, added another 65,000 square feet to the Kitchener branch, and became HACCP accredited while helping shape the future of food safety in foodservice distribution.  Sustainability initiatives were a focus and the company committed to ensuring they were proactively managing the impact on the environment.   Dan, Rick, Jeff and Murray kept the spirit of their father alive while staying true to his core values of service, teamwork and growth.

 

In 2012 the owners embarked on a strategic journey which would shape the future of the company for years to come.  Flanagan Foodservice unveiled a new logo to complement innovative changes to the company vision, mission, values, and tagline. The focus remained on the company strengths and the evolving business environment while always keeping its customers as the top priority.

 

One value that didn’t change was the company’s commitment to the communities it serves. Flanagan’s has always supported many worthwhile charities. The company is actively involved in We Care, Habitat for Humanity, Speroway and many other worthwhile causes. The company has donated over $1 million dollars to We Care over the years and contributes hundreds of thousands of dollars of food annually to worthwhile causes. The company also introduced paid volunteerism in 2016, encouraging employees to support their communities through effort that is compensated with pay.

 

In 2014, Rick, Jeff and Murray retired from the active management of the family business, leaving the oldest brother, Dan, to lead the family entrepreneurship into the future. The brothers remain as Shareholders and Board Advisors and continue to collaborate on various company projects and initiatives.

 

Today, Flanagan Foodservice employs 520 people in 4 branches across Ontario.  The fleet consists of over 80 vehicles delivering foodservice products across Ontario and Southwestern Quebec. As the requirements of customers continue to grow, so does Flanagan’s. Through technical innovation and expansions, foresight and marketing, sales have grown consecutively for 40 years.

 

The future of Flanagan’s continues to be that of a family-owned, independent company that will exhibit the same distinct family values that have defined its identity for 40 years. Flanagan’s is looking to the future with great excitement. The company is in the midst of its largest expansion to date with an 180,000 square foot branch to open in Whitby, Ontario in the fall of 2017. Dan summarizes the strategy for the future: “Our core values of service excellence, teamwork, continuous improvement, inclusive family spirit, and community building through supporting community events, organizations and charities will continue to define what Flanagan’s will stand for in the future.”

 

At the heart of it, the Flanagan story comes down to service. Providing exceptional personal service was at the heart of everything Joe and Dee did while establishing and growing the business. In the second generation, the Flanagan brothers embraced that core value while taking the company to the next level. Today, this combined legacy of service provides the core mandate for the future of the company.

 

“Customer service is the cornerstone of our business,” emphasizes Dan. “It really comes down to all of our people understanding how important each and every customer is, and how they can best serve them to meet their unique needs and help contribute to their success in the foodservice market.”

 

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Flanagan Food Show welcome sign entrance

That’s a wrap!

April 5 and April 26, we held our spring food shows in Kitchener and Sudbury. This annual event gives you the chance to sample new products, network with sales representatives, and experience first-hand the newest trends and industry developments.

 

We’d like to say "thank you" to all who participated and attended. We couldn’t have done it without our fantastic vendors and customers!

 

Flanagan team at Food Show with foodKitchener food show guests, Kitchener food show entrance, ED Foods booth, Flanagan's Our Ontario booth.

 

Guests browsed the exhibits and had their taste buds working overtime sampling new products in foodservice as well as innovative approaches to traditional favourites.

Customers felt that this year’s show was very resource-focused, according to Dave Ball, Division Sales Manager for Flanagan's. “Products complemented current trends, and each booth provided great insight to menu planning,” says Ball. “Vendors didn’t just display their products, they explained how to sell it.”

 

Some of these trending items included the Maplehurst/Weston Bakeries doughnut wall and doughnut pops, as well as Rich’s Foodservice freakshakes.

 

Maplehurst/Weston's unique doughnuts can be customized to specific events, and Rich's crazy shakes are an incredibly popular menu trend. Both are sure to be posted to social media by your customers. (Take it from us—we couldn't resist getting a photo!)

Maplehurst/Weston Bakeries doughnut wall and doughnut pops, Rich's Foodservice freakshakes

From left: Maplehurst/Weston Bakeries doughnut wall and doughnut pops, Rich's Foodservice freakshakes.

 

This year's shows were centre-of-plate focused, featuring premium beef, fresh seafood and custom-cut poultry. As an introduction to our Carve premium Ontario beef brand, a chef greeted customers at the Carve booth with tender and delicious ribeye and striploin steaks.

 

“There was high interest in Flanagan’s protein products,” Ball continues, “most notably our new premium Ontario beef brand, Carve, and fresh seafood from Caudle’s Catch.”

 

Speaking of Ontario…

Our marketing team greeted customers at the Our Ontario booth, promoting our new local food program.

 

We're thrilled to introduce our customers to our local program.

As a proudly Canadian company, we know the importance of supporting our economy and educating our customers on the value of purchasing local.

 

As guests moved through the show, they received a Canada t-shirt from the Flanagan booth, supported Friends of We Care by spinning a wheel at their booth to win prizes, and last but not least, shopped the s.t.o.p. Cash & Carry booth.

Jackie Oakes and Katrina Couto of Flanagan Foodservice

 

A customer favourite, the Cash & Carry booth has hot deals on a wide variety of smallwares items each year.

 

“I had customers tell me that this was one of our better quality shows,” says Ball.

 

“Our show has a unique level of energy,” adds Amber Recchia, Event Coordinator for Flanagan’s. “Flanagan vendors love the level of engagement they receive from our customers.”

 

We take pride in inviting our customers to the shows. We recognize their busy schedules, and greatly appreciate the time they take to spend with us.

 

Our goal for each show is to delight, educate and feed our guests—we've done just that for another successful food show season.

 

Thank you!

 

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Smiling Flanagan Foodservice team at the annual spring show

Each spring, thousands of people gather at the Flanagan Food Show to visit, sample unique new products, network with industry leaders and get exclusive show deals on a selection of products.

 

It was our 37th year hosting the show, and this year's was amazing. There was a buzz of excitement in the air as members of the industry came together to celebrate and learn about all things foodservice.

 

Because there is so much to see and taste (everyone’s favourite part) in just one day, we’ve recapped highlights of the show for you.

 

We sampled new products, learned new trends from each presentation, and had the chance to chat with vendor reps about what’s new and exciting in the world of Canadian foodservice.

 

Food Show Products

By Jackie Oakes

I’m Jackie, Senior Marketing Manager at Flanagan’s. I was able to visit many booths on show day and wanted to share some of my favourite discoveries:

 

Tamper-Evident Carry Out Bags

Flanagan code: 504489

 

These bags protect food from being tampered with when being delivered.

 

Recently I heard a story where a third party delivery driver was helping himself to some of the food he was delivering. I am sure most drivers aren’t—but this stuck in my head so I was very pleased to see these bags at the show. It is a large bag that permanently seals when the food is packed. Once delivered, the customer simply removes a perforated area of the bag and takes their food out. 

Ralston Tamper Proof Bag at Flanagan Food Show

It has a write-on block allowing operators to identify the customer or order number.They also offer custom print the bags; minimum case order is 250 cases.

 

 

McCain Avocado Wedges and Root Vegetable Medley

Flanagan codes: 199024 and 193039

McCain Deep Fried Avocado and Root Vegetables

 

McCain actually had four new products that I enjoyed sampling, but I forced myself to choose my two favourites to share with you:

 

Avocado Slices

YUM! Menu penetration for avocados are up 32% over the past four years and this breaded avocado is a great appetizer or addition to a burger. This provides operators an easy way to handle avocado, which can be rather temperamental.

 

Root Vegetable Medley

A tasty, unique twist on a traditional fry.  Carrots, parsnips and beets are cut and lightly battered.  Presentation is beautiful on the plate!

 

 

Carole’s Cheesecake on a Stik

Flanagan codes:

Matcha Green Tea – 107921
California Almond – 107919
New York Classic – 107933
Belgium Chocolate – 107934

 

Well HELLO, cheesecake on a stick!

Delicious, only 190 calories each, and available in four flavours: Matcha Green Tea, California Almond, New York Classic, and Belgium Chocolate.

Carol's Cheesecake on a Sick arranged on a plate

This is the perfect product to allow your guests indulge, while not breaking the calorie-bank. Today’s consumers are time strapped and want convenient foods that are easy to snack on. This product would work great in a location marketed as an afternoon snack.

 

 

Mini Deep Dish Pepperoni Pizza Appetizer and Chicken Quesadilla Appetizer

Flanagan codes: 187791 and 187785

Brom appetizers

Brom Mise en Bouche was not a company I was familiar with before the show, and I was eager to try their appetizers. With more than 20 years’ experience in food manufacturing, their line of hors d’oeuvres and canapés were delicious!

 

My favourites were the pizza-style mini tartlet with pepperoni and cheese and the tortilla dough cone filled with chicken, strong cheddar, peppers and onions.

 

Strawberry Peanut Stick, Raspberry Chocolate Danish and Sweet Potato Bun

Flanagan codes:

Strawberry Peanut Stick – 107549
Raspberry Chocolate Danish – 107565
Sweet Potato Bun – 126150

 

Bridor Strawberry Peanut Stick

The Bridor story began in the 1970s, when Louis Le Duff moved from France to Quebec and couldn’t find a pastry to equal that in France. He opened in his first bakery in 1980 and has been developing high quality breads and pastries for over 30 years.

 

Bridor just launched a Strawberry Peanut Stick to mirror the attributes of a peanut butter and jam sandwich, which was scrumptious!

 

I am hard pressed to pick between that and the chocolate raspberry Danish. I was very excited about the sweet potato hamburger bun. The taste is very subtle, making this bun ideal for a pulled pork sandwich.

 

 

MadeGood Gluten-Free Chocolate Chip and Sweet and Salty Granola Bars

Flanagan codes: 

Chocolate Chip – 364538
Sweet and Salty – 364539

Made Good Granola Bars and Snacks at Flanagan Show

Made Good has a great story, leaning on healthy food as well as being an inclusive company. Half of their employees—from management to production—are women. Newcomers to Canada and people from under-represented groups enjoy a sense of belonging at MadeGood.

 

With one full serving of vegetables from six different sources, the vegan granola bars are a great source of fiber, vitamins, and minerals, which can help contribute to a healthy digestive and immune system. 

 

Wings' Uncooked Ramen Noodles

Flanagan code: 119450

What is great about this traditional ramen noodle is that the product comes pre-portioned in a case of 24. Each package is 100 grams. It can be used in soups or as a cold noodle salad.

 

Here is a Ramen Chicken Noodle Soup recipe using the product:

Ingredients

4 bundles Wing’s Ramen Noodles
5 L chicken broth
1 inch ginger
6 boneless skinless chicken thighs
1 tbsp. canola oil
2 tbsp. Wing’s Soy Sauce
1 tbsp. sugar
1 carrot cut into match sticks
2 hard-boiled eggs, cut in half lengthwise
2 green onions, chopped
4 tsp. sesame oil

 

Preparation

In a large pot, bring chicken broth and ginger to a boil then reduce heat. Simmer for 10 minutes.


Meanwhile, slice chicken thighs.


Heat canola oil in a large frying pan over medium high heat and add chicken.
Once chicken pieces are fully cooked and have a nice sear, add Wing’s Soy Sauce and sugar. Continue frying until chicken evenly coated.


Boil Wing’s Ramen Noodles in lightly salted water. Drain, and portion into serving bowls.
Add chicken broth to noodles, and arrange chicken, carrots, egg, and green onions on top.


Drizzle with sesame oil and serve.

 

Serves: 4

 

I’m Katrina, Marketing Specialist at Flanagan’s.

 

There were so many delicious new products showcased on April 10 at our Kitchener show that I had trouble keeping my summary concise. These were my favourites:

 

Katrina Couto of Flanagan Foodservice

 

 

Beyond Sausage by Beyond Meat

Flanagan codes: 

Original Brat – 177000
Hot Italian – 177002
Sweet Italian – 177004

 

Walking into the show, the Beyond Meat booth was high on my list of vendors to visit. I was so excited to try the Beyond Sausage and it did not disappoint.

 

Though I’m not vegetarian, the Beyond Burger has been my A&W go-to order since it was released. The Beyond Sausage has the same attributes as the burger in that it has a similar texture and taste to that of its animal protein counterpart.

Beyond delicious.

Beyond Sausage Meat at Flanagan Food Show

 

 

Wow! Factor’s Sangria Cake, Reese Peanut Butter Blondie, and Vegan Chocolate Torte

Flanagan codes: 

Sangria Cake – 104169
Reese Peanut Butter Blondie – 104154
Vegan Chocolate Cake – 104175

Variety of Wow Factor Cakes at Flanagan Food Show

Wow! Factor was another booth I didn’t want to miss. I featured the Reese Peanut Butter Blondie in an issue of our New Product Newsletter shortly before the show, and I had to try it for myself.

 

Wow! Factor has released five unique new products for spring 2019, and these products were three of them.

 

The Reese Peanut Butter Blondie tastes exactly as you’d imagine a Reese candy would taste in cake form. In other words, decadent.

 

Their Vegan Chocolate Cake is comprised of mostly plant ingredients, and the Sangria Cake is heavenly, fresh, and chock-full of summer berries.

 

Cavendish DeliverCrisp™ Fries

Flanagan code: 193130

This year, Cavendish debuted their DeliverCrisp™ fries; a skin-on, straight-cut fry that maintains its crispiness for 30 minutes while en route to your customer’s door. 55% of restaurant delivery occasions are incremental orders, and right now French fries are the fastest growing food item in delivery. No matter what serving container these are packaged in, DeliverCrisp™ fries are designed to provide an unprecedented hold time.
Cavendish Deliver Crisp Fries

 

 

 

Fully Cooked Chicken Wings

 

Even better: this product qualifies for Brand Points Plus, and until June 30 you can earn 5 bonus points for each case purchased!

Flanagan code 164494

Reuven International featured their new Fully Cooked Wings (exclusive to Flanagan!), and they were incredibly tasty as is, without any seasoning.

 

These wings are prepared straight from your freezer to the fryer and ready in less than five minutes. Because they’re fully cooked, you eliminate any food safety concerns and minimize fryer oil degradation.

Rueven Fully Cooked Wings

 

 

KIND Bars

Flanagan code: 164494

Peanut Butter & Dark Chocolate – 177000

Almond Sea Salt & Dark Chocolate – 177002

Almond & Coconut – 177004

 

Kind, indeed. KIND bars are all about simplicity. With no artificial sweeteners or added sugars, these bars are nutrient-dense without compromising flavour.

 

Speaking of flavour, the three that were featured at the show were delicious; Peanut Butter & Dark Chocolate, Almond Sea Salt & Dark Chocolate, and Almond & Coconut.

 

Kind Bars - Dark Chocolate nuts and sea salt

 

 

 

The Deals
Flanagan Team promoting truckload deals at Flanagan Show

Once again, we had a Truckload Deals section in the centre of the show floor that featured one-day-only deals on select products. Flanagan customers placed their orders on the spot, and saved anywhere from $0.50 to $18.00 per case (or portion, depending on the product).

 

Products with deals included Grille & Galley Gourmet steak, Redpath sugar, Gay Lea salted and unsalted butter, High Liner seafood, and a variety of smallwares.

 

Though the Truckload Deals were one-day-only, show pricing applies for six weeks past show date; reach out to your Territory Manager for more information or call Customer Relations at 1-855-FLANAGAN.

 

Thank you to all guests, vendors, presenters and staff for another wonderful show season. We look forward to seeing you in 2020!

 

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Lady enjoying a sandwich and Cavendish fries while another unseen guest eats fries and steak

Cavendish Farms is a family food company that puts pride and dedication into everything they grow and make. Their varied product lines include clear coat, fine coat, and fresh cut fries; medallions; breakfast potatoes and more.

 

Cavendish is breaking down the advantages and benefits of both fresh cut and clear coat fries. Each option has low operating costs, consistent quality and taste, and the "crispy" factor—the #1 attribute of a great French fry.²

 

Cavendish FreshCut Fries

Restaurants that cut their own fries find that their costs are higher and the consistency of their fries are lower compared to restaurants that by a quality frozen product.

These are the top 10 reasons an operator drops hand-cut fries from their menu:

 

Too much labour - 38%
Difficult to keep consistent flavour - 34%
Takes too long to prepare - 31%
Found a frozen product of quality - 28%
Too much waste - 14%
Too difficult - 12%
Customers can't tell the difference - 10%
Other - 9%
Requires too much fridge space - 9%
Too expensive - 7%

 

Benefits

Available 3/8”, 7/16”, Shoestring, Slim Steak cut sizes, small/large diced and chips
Available Dark Red Norland, Kennebec and Russet potato varieties


On trend

  • Satisfy your customers’ desire for clean eating, simple ingredients and a made-from-scratch look
  • Consistency- Enjoy the advantages of a consistent, premium quality frozen fry year-round
  • Taste - Nothing beats the taste of fresh. Our FreshCut fries and chips are made from premium potato varieties to offer authentic taste
     

The FreshCut Advantage over cutting your own:

  • Greater yield per pound, no waste
  • Eliminate the need to blanch
  • Lower operating costs with less oil consumption
  • Year-round consistent quality
  • Cut cook time by up to 60%
  • No additional labour costs; simply fry and serve

 

Satisfy your customers’ growing demand for “real food” with Cavendish Farms® FreshCut. These premium skin-on fries and chips are the smart choice to deliver fresh, authentic potato taste.

 

Enjoy all the advantages of consistent, premium quality frozen fries available year-round. Straight from freezer to fryer, there are no extra labour costs. Get more servings per pound and use significantly less oil.

 

Clear Coat Fries

Cavendish clear coat fries with steak and veggies

Customers love golden fries with a real buttery taste and that’s exactly what Clear Coat delivers.

 

Clear Coat offers the perfect blend of hold time and crispness that will ensure your customers have the perfect fry!

 

Benefits

  • Available 3/8”, 7/16”, Shoestring and Slim Steak cut sizes
  • Available in regular and sweet potato varieties
  • Great for delivery - Off premise restaurant visits are up 7%1. Coated fries are perfect for take-out or delivery because their coating keeps them crispy in transit.
  • Stay hot and crispy - Coated fries stay hot and crispy longer than traditional fries.
  • #1 attribute - When asked to name the #1 attribute of a great French fry, an overwhelming majority of consumers answered “crispiness.”2
  • Coated frozen potato products have grown +8% in Foodservice in Canada over the past year3.

For 20 years, Cavendish Farms® has been a leader in coated fries. Their proprietary recipe ensures these fries provide an unbeatable taste every time.
 

NEW from Cavendish: DeliverCrisp™ Fries 

  • Exceptionally crispy
  • Superior hold time
  • Consistent quality
  • Crunchy texture
  • Quick preparation time
  • Minimum breakage
  • More profit

Promoting DeliverCrisp™ fries adds profit that helps offset delivery costs!

55% of restaurant delivery occasions are incremental, often replacing cooking at home. Fries are playing a profitable role on menus, and are the fastest-growing item on delivery orders.

 

Learn more about DeliverCrisp™ here, reach out to your Flanagan sales representative, or contact us.
 

Taste the goodness of the farm

Cavendish Farms is proud of their food. That’s why they use only premium ingredients and seasonings. You know you’re eating a Cavendish Farms potato or crispy appetizer when you taste the goodness of the farm in every bite.

 

 

Cavendish Farms logo

 

Article provided by Cavendish Farms®

For more information about Cavendish Farms products, speak to your Territory Manager, call Customer Relations, or visit www.cavendishfarms.com.

 

Sources:

NEILSEN: INGREDIENT STUDY AUGUST 2016 (Top 10 Reasons Operator Drops Hand-Cut Fries)
NPD CREST CANADA YE AUGUST 2017
CAVENDISH FARMS CLP RESEARCH, APRIL 2015
NPD POTATO TRACK YE DECEMBER 2018

 

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Smiling chef in a restaurant kitchen

#FairKitchens is a movement to inspire a new kitchen culture. A positive culture means your staff will be stable, your team will be happy and productive, and your guests will receive the best quality offering your team can provide.

 

Restaurant industry needs to change

The foodservice industry is facing a challenge: despite people eating out more than ever before, we’re losing talent. Great chefs are leaving the industry and young people are less likely to want to work in professional kitchens than any previous generation.

 

Research by Unilever Food Solutions reveals a serious wellbeing issue within professional kitchens: 74% of chefs are sleep deprived to the point of exhaustion; 63% of chefs feel depressed, and more than half feel pushed to their breaking point.

 

Michael Gulotta, owner of New Orleans restaurants Maypop and MoPho, is an advocate of paying employees back with a positive and supportive work place. Michael explains the importance of being a supportive business owner—possessing the ability to listen, share your skills and instilling passion within the workplace:

 

How does #FairKitchens work?

The #FairKitchens Code is the starting point of the movement. Its values are the ingredients of a happy kitchen: passion and communication, teamwork and time for individuals.

 

Let’s work as TEAMS:

T: Talk Openly

We speak out when we have something to say, and we make sure others do the same.

 

E: Excite Passion

We train, mentor and inspire the next generation. We fuel their flame.

 

A: Act As One

No matter our ethnicity, gender or religion, we share the same goal. We respect each other, hold back from abuse and ask “Are you okay?” when we think someone’s not.

 

M: Make Time

We make time for breaks—for fresh air and daylight. We rest, relax and recharge where we can.

 

S: Say “Good Job”

When one of us does a good job, we say it because a pat on the back can make their day.
 

Join the movement

The #FairKitchens code is supported by training videos, advice and tips by chefs for chefs, and short guides on topics including improving communication and supporting team members experiencing a personal crisis.

 

Chef Gilles Perrin, Culinary Director of Renaissance Downtown Hotel Dubai, has experienced first-hand the consequences of being too tough in the kitchen. Now, his family values stretch from home to kitchen, sustaining a belief for team collaboration, creative passion and collective value:

 

Join the movement to access your starter kit today. The kit includes the #FairKitchens Code, advice to use the Code with your team, and a #FairKitchens sticker.

Explore the #FairKitchens website to find training, tips and guides to help you understand more about how chefs run a “Fair Kitchen” and discover how you could learn from them.

Receive a regular e-newsletter highlighting new insights, tools and training at www.fairkitchens.com.

Follow us on Instagram and Facebook and share your experiences using #FairKitchens.

 

More than 1,400 chefs have already joined! Take the pledge and start your journey towards running a fair(er) kitchen.

 

Let’s bring mental health out to the pass and help build a brighter future for the foodservice industry.

 

Sign up to get your starter kit and receive regular inspiration, advice, and tips by chefs for chefs:

 

Be Part of the Change

 

Copy and #FairKitchens content provided by Unilever Food Solutions.

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Iphone showing 7 shifts software and logo

As a teenager, Jordan Boesch was a “sandwich artist” at a popular quick-service restaurant, an experience in a family business that eventually spun itself out as 7shifts, a North America-wide company he founded in 2014.

 

“My dad ran Quiznos locations, and I worked for him. I understood early the pains of managing and running restaurants firsthand,” Boesch says.

 

At its most basic, 7shifts is a labour management and communications platform with a mobile app for restaurateurs which provides tools for controlling labour costs and scheduling staff, among other functions.

 

Save time and money at your restaurant

Summary

  • 7shifts saves your restaurant considerable time and money
  • The software helps your employees provide shift feedback

Details

Those experiences inspired 7shifts and its on-boarding platform with a support team and live-chat link which can help restaurants get started with the program and use its full capacity and value. “We’re self-serve and simplified. Along with the machine learning, we have differentiated ourselves in the scheduling and labour management market,” Boesch says. 

 

While 7shifts is not a revenue-driver for restaurants, it saves them considerable time and money, according to Boesch. He notes that saving $10 is the same as making $10, so restaurateurs shouldn’t only be in revenue mode. “The platform gives managers a chance to see if they are going to go over or be under those labour and budget targets in real time,” Boesch says adding that the system assists with forecasting sales and predicting costs. 


On the other hand, it also helps employees communicate with managers and provide shift feedback too. 

 

“If I had to bundle it all together, I would say that we’re not only a platform for managers but also for employees to help them be more engaged with their work place.” 

 

Eliminate scheduling chaos 

Summary

  • 7shifts operates in 20-plus countries and services more than 250,000 restaurant pros around the world
  • With different offerings tailored to your business, their software pricing ranges from free–$70/month

Details

The family business was the crucible: Boesch saw up close the chaos that is the typical hourly-worker scheduling process. “There were always a lot of sticky notes and papers everywhere, and hand-written notes about shift-trading and when people could or could not work. It got me thinking about improving the situation.”  

 

Starting with a small program that uploaded an Excel schedule to a website so employees could download it, 7shifts evolved over time to where it is today.  
 
Saskatchewan-based and primarily serving North American restaurants, the company operates in 20-plus countries and over 7,000 restaurants—everything from single- and multi-unit independents to large corporate franchises. 

 

“We can tailor our software precisely to a restaurant’s needs. We’re mostly used by independent restaurants and growing franchises,” says Boesch. They charge from free (basic platform functionality for restaurants with 10 or fewer people) to $150 per month at their premium offering.

 

Schedule the right people at the right time 

Summary

  • It's not a matter of scheduling more people, but the right people at the right times
  • Match shifts with employees who work well together
  • Work less on scheduling, and more on working with staff and driving sales for your restaurant
  •  

Details

Labour management is a central focus of 7shifts, and Boesch stresses it’s not a matter of just scheduling more people; it’s a matter of scheduling the right number of people at the right time. 

 

“We draw on historical sales data from a Point of Sale (POS), and we look at weather patterns and seasonality. We look at all these variables that could influence how much labour you would need to service the demands of your restaurant at a particular time. We build that out for the restaurant, and they can make adjustments as needed depending on the insights.” 
 
Behind the scenes, machine learning—the algorithms and models used by computer systems which continuously improve their performance over time—takes place, as it does in most of today’s technologies. The company draws on their own in-house machine learning team and data science team, which optimizes for the various efficiencies as they relate to weather and seasonality, but also the skill level of staff members.

 

Boesch points out that that one result is good for employees and for the business in that it can match shifts with people who work well together, as well as account for availability and vacations. “From this, we’ve gained a lot of traction and adoption in the industry because it means managers work less on scheduling and more on working with staff and driving sales for the restaurant.”

 

Reduce turnover rate

“If $5,000 worth of meat disappeared from your fridge, you’d probably be checking cameras, yet operators have become almost complacent and see high turnover as normal.” 

 

Summary

  • Better manage your employee life-cycle in your restaurant (hiring, training, scheduling, retaining)
  • 7shifts saves between 1 and 4 percent on overall labour costs as a percentage of sales
  • Reduce time spent scheduling by 80 percent

Details

At the same time, the platform helps managers better manage the “employee life-cycle” in the restaurant – hiring, training, scheduling and retaining. Employee turnover in restaurants is the highest of any private industry in North America, according to Boesch, and it has continued ramifications for restaurants. 

 

“Restaurants are now starting to look more closely at turnover rate and its costs from a macro-level. It’s quite expensive, ranging from $3,000 to $5,000 when you lose an employee and upwards of $20,000 when you lose a manager,” he notes. “If $5,000 worth of meat disappeared from your fridge, you’d probably be checking cameras, yet operators have become almost complacent and see high turnover as normal.” 
 
Boesch says that 7shifts saves between one and four percent on overall labour costs as a percentage of sales: a restaurant doing $1 million in sales will save between $10,000 and $40,000 annually. 

 

“The ROI for 7shifts is substantial in just being able to help operators schedule better,” he says, adding that some of that is saved by preventing early clock-ins that quickly add up. 

 

The platform can also reduce the time spent scheduling by 80 percent. 

“It takes some of the work out of the manager’s hands and gives employees the responsibility of determining the shifts they can work. The manager is involved only when approval is needed.” 

 

7shifts features a free labour cost savings calculator on its website:

 

Graphic showing a sample of 7shifts restaurant labour savings
7shifts can also assist management with labour regulations and compliance where they apply.

 

For instance, regulations in some areas stipulate that scheduled employees who report to work only to find they have been given fewer than three hours, must be paid three hours at their regular rate of pay. 

 

The “7punches” time-clocking system makes it easy for managers to reconcile the time worked with payroll requirements. The platform runs a report for hours worked, then notes all results showing fewer than three hours. This can then be manually adjusted in payroll to reflect the appropriate payout. 

 

Restaurants and cloud technology 

Is 7shifts itself a shift in approach that restaurants should consider? Boesch thinks so. 

“It’s becoming more common that restaurateurs are using technology. It has largely been an industry that’s slow to adopt technology, but that’s also meant that there is a lot of technology companies with a lot to offer the industry,” he says. Boesch sees that trend continuing as a younger demographic of restaurateurs and food-business operators enter the industry. “Cloud-based technology is where they are going to look first. It’s an exciting trend, and I think it is going to grow.” 

 

As we roll into a new year, Boesch says it’s a good time to think strategically about the next 12 months. 

 

“Think about how you engage staff and manage your labour. Doing things the same way could mean leaving dollars on the table.”

 

Learn more about 7shifts at 7shifts.com.

 

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